Frequently asked questions
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What is Back In 5 for travel agencies?
One platform with three parts: a website in your brand with an AI trip planner, a Backoffice CRM for your team, and the Back In 5 app for your travelers. Customers plan trips with AI on your site, and your team turns those plans into bookings.
How much does it cost?
Starter is US$199 a month (normally US$299) and Growth is US$299 a month (normally US$499) for partners who join by 31 Dec 2026. Enterprise is priced with you. Every plan starts with a 1-month free trial, with no setup or entry fee. A new customised Customer Website build is optional, from US$2,000 one-off. Prices are in US$ and exclude taxes.
Is there a setup fee or a free trial?
No setup fee and no entry fee, on every plan, and your first month is free. Getting you live in your brand is included: your website on your own domain, your packages, payments on your own Stripe, emails from your own address, your team and training.
Can you build us a new custom website?
Yes. Every plan already includes your website in your brand. If you want a brand-new, customised Customer Website designed and built around your agency, that is a one-off project from US$2,000.
How does the end-of-year special work?
Partners who join by 31 Dec 2026 get 33% off Starter and 40% off Growth. After that, the regular price shown struck through applies.
Which plan is right for my agency?
Starter suits small agencies and solo operators starting with AI. Growth suits growing agencies with a team, adding AI quotes, follow-ups, Messenger and Instagram chat, roles and auto-assign. Enterprise is for multi-store agencies, tour operators and OTAs that need their GDS linked, hotel and flight booking, custom automations or API access.
How are AI itineraries counted?
Each trip plan the AI builds counts as one AI itinerary. Starter includes 30 a day and 150 a month, Growth 50 a day and 500 a month, and Enterprise is set with you.
Who pays for AI and maps usage?
AI and maps usage runs on your own Google account at Google’s prices, so you only pay for what your customers actually use, with no markup from us.
Can I use my own domain and brand?
Yes. Your website runs on your own domain with your logo and colours, and emails to customers come from your own address. Travelers can also keep their trip in the Back In 5 app.
How do customers pay?
Online, through your own Stripe account. Payments go straight to you.
Do we need a GDS?
No. Starter and Growth work without one. If you already use a GDS, Enterprise links it and adds hotel and flight booking inside the platform.
Who owns the data?
You do. Your customers, trips and bookings are your own data on every plan.
Can I upgrade, downgrade or cancel?
Upgrades apply straight away. Downgrades and cancellations apply at the end of your billing period.
Where is Back In 5 based?
Back In 5 is a US and Australian based company. Questions? Email support@backin5.travel.
Let’s start with a conversation
Tell us a little about your agency and how you book today. We’ll come back within one business day with a time for a walkthrough and a setup call.